Acceptable Use Policy
Last updated: 8 June 2026
This Acceptable Use Policy ("AUP") sets out the rules for using the Rectrix Link travel command centre, including our websites and applications (the "Service"), operated by Rectrix Link Pte. Ltd. ("Rectrix Link", "we", "us" or "our"). It forms part of our Terms of Service and applies to all users, including tourists and travellers, drivers, contractors, tour guides and travel agents.
1. General Principles
You must use the Service lawfully, honestly and respectfully, and only for its intended purpose of coordinating travel. You must not use the Service in any way that harms Rectrix Link, other users, or any third party, or that could damage, disable or impair the Service.
2. Prohibited Activities
You agree that you will not:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations, including transport, tourism, licensing and consumer protection laws.
- Provide false, misleading or fraudulent information, impersonate any person or entity, or misrepresent your identity, role, qualifications or affiliation.
- Offer or perform services (such as driving, guiding or contracting) without holding the licences, permits, insurance and accreditations required by law.
- Harass, threaten, defame, abuse, discriminate against, or endanger the safety of other users or any third party.
- Upload, post or transmit content that is unlawful, infringing, obscene, hateful or otherwise objectionable, or that infringes the intellectual property or privacy rights of others.
- Access, collect or harvest data about other users except as necessary to perform a booking or service, or use another user's personal information for any purpose unrelated to the Service.
- Circumvent, disable or interfere with security-related features of the Service, or attempt to gain unauthorised access to any part of the Service, accounts, systems or networks.
- Introduce viruses, malware, or any other malicious or harmful code, or use bots, scrapers or other automated means to access the Service without our permission.
- Use the Service to send spam or unsolicited communications, or to promote competing services or divert users or transactions off-platform to avoid fees.
- Interfere with or disrupt the integrity or performance of the Service, or the experience of other users.
- Resell, sublicense or commercially exploit the Service except as expressly permitted by us.
3. Safety and Conduct During Travel
Users involved in delivering or receiving travel services must act safely and responsibly, comply with applicable road, transport and tourism safety rules, and follow the reasonable instructions of service providers and authorities. Drivers, contractors and tour guides must not operate while impaired or in breach of safety obligations.
4. Content You Provide
You are responsible for the content you submit through the Service and must have the rights necessary to submit it. We may, but are not obligated to, review, remove or restrict content that we reasonably believe violates this AUP or applicable law.
5. Reporting Violations
If you become aware of any breach of this AUP, or any unsafe, abusive or fraudulent behaviour on the Service, please report it to [email protected].
6. Enforcement
We may investigate suspected breaches of this AUP and take any action we consider appropriate, including issuing warnings, removing content, suspending or terminating accounts, and reporting activity to law enforcement or other authorities. We are not liable for any action taken in good faith in response to a breach or suspected breach of this AUP.
7. Changes to this Policy
We may update this Acceptable Use Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about this Acceptable Use Policy, please contact us at:
Rectrix Link Pte. Ltd. (UEN 202340540R)
[email protected]