User Data Deletion Policy

Last updated: 8 June 2026

1. Introduction

Rectrix Link Pte. Ltd. ("we", "us" or "our") is committed to protecting the privacy and data of our users across the platform, including tourists, drivers, contractors, tour guides and travel agents. This Data Deletion Policy explains how you can request the deletion of your personal data and should be read together with our Privacy Policy.

2. Requesting Data Deletion

If you wish to delete your data from our systems, please follow the steps below:

• Send an email to [email protected] with the subject line "Data Deletion Request".
• In the email, include your full name, the email address associated with your account, your user role (for example tourist, driver, contractor, tour guide or travel agent), and a description of your request.

You may also be able to delete certain information directly from within your account settings in the app or portal.

3. Verification of Request

To protect your privacy and security, we will take reasonable steps to verify your identity before processing your data deletion request. We may ask you to provide additional information for verification purposes.

4. Processing Your Request

Upon receiving your verified request, we will:

• Remove your personal data from our active systems within 30 days.
• Notify you once your data has been deleted.

Please note that we may retain certain information where required by law, to resolve disputes, to prevent fraud and abuse, or for other legitimate business purposes. Information that has been shared with other users to deliver a service (for example trip records) may also be retained by those users in accordance with their own obligations.

5. Contact Us

If you have any questions or concerns about this Data Deletion Policy, please contact us at:

Rectrix Link Pte. Ltd. (UEN 202340540R)
[email protected]