Refund & Cancellation Policy
Last updated: 8 June 2026
This Refund & Cancellation Policy explains how refunds and cancellations are handled for payments made to Rectrix Link Pte. Ltd. ("Rectrix Link", "we", "us" or "our") through the Rectrix Link travel command centre (the "Service"). It forms part of our Terms of Service. The specific commercial terms shown to you at the time of purchase will prevail where they differ from this general policy.
1. Scope
Rectrix Link operates as a technology platform that connects tourists and travellers with drivers, contractors, tour guides and travel agents. This policy covers fees and subscriptions payable to Rectrix Link for use of the platform. It does not govern the price of, or refunds for, the underlying travel services that providers and travel agents arrange between themselves through the platform — those are subject to the relevant provider's or agent's own terms.
2. Subscription Fees
Subscription fees (for example for travel agent or business accounts) are billed in advance for the applicable billing period. Except where required by law or expressly stated otherwise:
- Subscription fees are generally non-refundable once a billing period has begun.
- You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you will retain access until then.
- We do not provide partial refunds or credits for partially used billing periods, unused time, or features not used.
Web subscriptions are billed in Singapore Dollars (SGD) through Stripe. Subscriptions purchased through our mobile apps are billed by the Apple App Store or Google Play; those stores' own refund policies apply, and you may need to request such refunds directly from Apple or Google.
3. One-Time and Transaction Fees
One-time fees and platform transaction or service fees are generally non-refundable once the related service has been provided, unless the fee was charged in error or a refund is required by law.
4. Cancellation of Bookings Between Users
Where a booking is made between users through the Service (for example a traveller booking a driver or tour through a travel agent), cancellation and any associated refund of the service price are governed by the cancellation terms of the relevant service provider or travel agent. We encourage all parties to agree clear cancellation terms before confirming a booking. Where Rectrix Link facilitates a payment between users, any refund of that payment is subject to those agreed terms and to the capabilities of our payment providers.
5. How to Request a Refund
To request a refund of a fee paid to Rectrix Link, email [email protected] with the subject line "Refund Request", including your account email, the transaction or invoice reference, the date of payment and the reason for your request. We aim to acknowledge refund requests within and to process approved refunds to your original payment method.
6. Errors and Unauthorised Charges
If you believe you have been charged in error or without authorisation, please contact us promptly so we can investigate. Where we confirm an erroneous or unauthorised charge, we will refund the affected amount.
7. Changes to this Policy
We may update this Refund & Cancellation Policy from time to time. We will post any changes on this page and update the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.
8. Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us at:
Rectrix Link Pte. Ltd. (UEN 202340540R)
[email protected]