Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how Rectrix Link Pte. Ltd. ("Rectrix Link", "we", "us" or "our") collects, uses, discloses and protects your personal data when you use the Rectrix Link travel command centre, including our websites, mobile applications and related services (together, the "Service"). It also describes your rights and the choices available to you.

Rectrix Link is a travel command centre that coordinates travel across multiple types of users — including tourists, drivers, contractors, tour guides and travel agents. We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (the "PDPA") and, where applicable, other data protection laws. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with a capitalised initial letter have the meanings defined below. The following definitions have the same meaning whether they appear in the singular or the plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access the Service or parts of the Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.

  • Application refers to any software application provided by Rectrix Link, including the Rectrix Link Driver app, the Tracker app, the Travel Agent portal and the Admin portal.

  • Company (referred to as "the Company", "We", "Us" or "Our") refers to Rectrix Link Pte. Ltd. (UEN 202340540R).

  • Cookies are small files placed on your computer, mobile device or any other device by a website, containing details of your browsing activity on that website, among many other uses.

  • Country refers to Singapore.

  • Device means any device that can access the Service, such as a computer, a mobile phone or a tablet.

  • Personal Data is any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

  • Service refers to the Application, the Website, and the travel coordination services provided through them.

  • Service Provider means any natural or legal person who processes data on behalf of the Company — third parties engaged to facilitate the Service, provide the Service on our behalf, perform Service-related tasks, or help us analyse how the Service is used.

  • Third-party Social Media Service refers to any website or social network through which a user can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • User means any individual or entity that uses the Service, including tourists and travellers, drivers, contractors, tour guides and travel agents.

  • Website refers to Rectrix Link, accessible from https://rectrixlink.com.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

Depending on your role on the platform, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Name, email address and phone number

  • Postal address, state, province, ZIP/postal code and city

  • Profile details and, for drivers, contractors and tour guides, identity and accreditation information needed to operate on the platform. This may include your national identification number (such as NRIC or FIN), date of birth, sex, nationality, vehicle details and licensing information. Where we collect identification numbers, we store them in protected form and use them only for identity verification, safety and regulatory purposes.

  • For travel agents, your travel agent licence number and related business details.

  • Travel, booking and itinerary information you submit or that is created through your use of the Service

  • Payment-related information processed through our third-party payment and subscription providers (we do not store full card numbers ourselves)

  • Usage Data

Usage Data

Usage Data is collected automatically when you use the Service. It may include your device's Internet Protocol (IP) address, browser type and version, the pages of the Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect certain information, including the type of device you use, your device's unique ID, its IP address, your mobile operating system, the type of mobile browser you use, and other diagnostic data.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in through certain Third-party Social Media Services (for example Google, Facebook or Apple). If you register through, or otherwise grant us access to, such a service, we may collect Personal Data already associated with that account, such as your name, email address and profile information. You may choose to share additional information through your Third-party Social Media Service account; if you do, you give us permission to use, share and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application

To provide features of our Application, we may collect, with your prior permission:

  • Information regarding your location. For drivers and for trips in progress, this includes real-time and, where enabled, background location, so we can provide tracking, dispatch, navigation, estimated arrival times and safety features.

  • Pictures, documents and other files from your device's camera, photo library or file storage (for example profile photos, proof of completion and uploaded documents).

  • Microphone, voice and video data when you use the in-app chat, voice call and video call features to communicate with other users (for example a tourist, driver, tour guide or agency), including any voice messages you record.

  • Device information and identifiers, and limited diagnostic data, used to operate the Service, deliver notifications and keep your account secure.

If you enable biometric login (such as fingerprint or facial recognition) or a passkey, the biometric authentication is performed by your device and we do not collect or store your biometric data ourselves.

We use this information to provide and improve features of the Service. The information may be uploaded to the Company's servers and/or a Service Provider's servers, or stored on your device. You can enable or disable access to this information at any time through your device settings, though some features may not function without it.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to operate and analyse the Service. For full details of the cookies we use and your choices, please see our Cookie Policy. In summary, we use:

  • Necessary / Essential Cookies to authenticate users, maintain sessions and prevent fraudulent use of accounts.
  • Notice Acceptance Cookies to record whether you have accepted the use of cookies.
  • Functionality Cookies to remember choices you make, such as login details and language preference.
  • Analytics Cookies to understand how the Service is used so we can improve it.

Our mobile apps (including the Tracker app) do not use browser cookies; instead they use software development kits (SDKs) and device identifiers from Firebase (push notifications and authentication), RevenueCat (subscription management), Google (sign-in, Maps and Places), Meta/Facebook (Facebook sign-in) and Sentry / GlitchTip (crash and error diagnostics). We do not request your device's advertising identifier and do not use these technologies for cross-app advertising. For more detail, see our Cookie Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain the Service, including coordinating bookings, trips and communication between tourists, drivers, contractors, tour guides and travel agents, and monitoring usage of the Service.

  • To manage your Account and give you access to the functionality available to your user role.

  • To perform a contract, including the booking, service or subscription arrangements you enter into through the Service.

  • To contact you by email, telephone, SMS or push notification regarding updates, operational messages, security notices and information related to the functionality you use.

  • To provide you with news, special offers and information about services similar to those you already use, unless you have opted out.

  • To manage your requests and provide customer support.

  • For business transfers, to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets.

  • For other purposes such as data analysis, identifying usage trends, assessing the effectiveness of promotions, detecting and preventing fraud, and improving the Service.

Where we rely on your consent — for example to send you marketing communications — we keep a record of the consent you provide, which may include the version of this Privacy Policy you accepted and the date and IP address of your acceptance. You may withdraw your consent at any time through your account settings or by contacting us.

We may share your personal information in the following situations:

  • With other Users to deliver the Service: to coordinate travel, we share necessary information between the parties to a trip or booking. For example, a tourist and their assigned driver or tour guide may see each other's name, relevant contact details and trip information; a travel agent may see information about the trips and providers they manage. We share only what is reasonably needed to perform the service.
  • With Service Providers and sub-processors who help us operate, maintain, secure, monitor and analyse the Service. These currently include, among others: Stripe and RevenueCat (payment and subscription processing), Google, Apple and Meta/Facebook (sign-in), Google (Maps, Places and Firebase Cloud Messaging push notifications), Pusher (real-time messaging and call signalling), Amazon Web Services (hosting and file storage), and Sentry / GlitchTip (error monitoring). We share only the information these providers need to perform their services for us.
  • For business transfers, in connection with any merger, sale of Company assets, financing or acquisition.
  • With Affiliates, who we will require to honour this Privacy Policy.
  • With business partners to offer certain products, services or promotions.
  • With your consent, for any other purpose disclosed to you.
  • For legal reasons, where required to comply with the law or respond to valid requests by public authorities.

Retention of Your Personal Data

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes and enforce our agreements and policies. Usage Data is generally retained for a shorter period, except where it is used to strengthen security or improve functionality, or where we are legally required to retain it for longer.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and in any other location where the parties involved in the processing are located. This means your information may be transferred to, and maintained on, computers located outside your state, province, country or jurisdiction, where data protection laws may differ. Where we transfer personal data out of Singapore, we take steps consistent with the PDPA to ensure it receives a comparable standard of protection. Your submission of information represents your agreement to such transfers.

Your Data Protection Rights

Subject to applicable law, you have the right to access the Personal Data we hold about you, to request correction of inaccurate data, to withdraw consent to our processing, and to request deletion of your data. You may exercise these rights by signing in to your Account and updating your information, or by contacting us using the details below. For deletion specifically, please refer to our Data Deletion Policy. We may need to retain certain information where we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

The Company may disclose your Personal Data in the good-faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

The Service is intended for users aged 18 and over and is not directed at children. We do not knowingly collect Personal Data from anyone under 18 without appropriate consent. Where a minor travels as part of a booking, their information should be provided and managed by a responsible adult or the booking travel agent. If you believe a child has provided us with Personal Data without appropriate consent, please contact us and we will take steps to remove that information.

Data Protection Officer

You may contact our Data Protection Officer regarding any matter relating to your Personal Data or this Privacy Policy at [email protected] .

Links to Other Websites

The Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date above. Where changes are material, we will provide a more prominent notice, which may include email notification. You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: